Shipping + Returns
Shipping Policy
Introduction: At Special Studio, we prioritize exceptional customer service and ensure the swift and secure delivery of our products. We are dedicated to enhancing your shopping experience with us.
Shipping Options and Times: We are pleased to offer expedited shipping for all our customers. Orders placed within New Zealand and Australia typically arrive in less than one week from the date of purchase. For our international customers, we provide efficient delivery with an estimated shipping time of 6-8 days.
Shipping Costs: Enjoy complimentary shipping on all orders to New Zealand and Australia, as a token of our appreciation for your business. International orders are subject to additional charges, which will be calculated at checkout based on the destination and package weight.
Order Processing Times: We strive to process all orders within 3-6 working day from the purchase date. Our team works diligently to ensure your items are dispatched promptly, so you can start enjoying your products sooner.
International Shipping: International customers are welcome at Special Studio! Please note, however, that orders shipped outside of New Zealand and Australia may incur additional charges such as customs duties and taxes, for which the customer is responsible.
Tracking: Peace of mind is important to us. We provide tracking information for all orders via email, allowing you to monitor your shipment every step of the way.
Shipping Restrictions: We comply with all legal restrictions and carrier limitations on shipping. If an item cannot be shipped to your location, we will inform you during the checkout process.
Contact Information: Should you have any questions about shipping, please don't hesitate to contact us. Our dedicated customer service team is here to assist you.
Returns Policy
Introduction: At Special Studio, your satisfaction is our top priority. We offer a 100% no-questions-asked refund policy for products damaged during shipping or when used appropriately. Our commitment to circularity drives us to offer a lifetime return policy on all products.
Time Frame: We accept returns at any time. If your product breaks or if you simply no longer want it, you can return it for reprocessing or replacement, honoring our commitment to sustainability and customer satisfaction.
Condition of Items: To process a return or replacement, items must be returned in any condition, as long as we receive the material back. This aligns with our core principle of circularity.
Return Process: For returns or exchanges, please contact our customer service team with your order details. We will provide instructions on how to send back the product for reprocessing or replacement.
Refunds: For products damaged during shipping or not meeting your satisfaction, we offer a 100% refund to the original payment method upon receipt of the returned material.
Exchanges: In line with our lifetime return policy, if a product breaks, we will replace it. Simply return the broken item to us, and we will take care of the rest.
Shipping Costs for Returns: Special Studio covers all shipping costs for returns and exchanges as part of our commitment to customer satisfaction and our sustainability goals.
Final Statement: At Special Studio, we are deeply committed to providing exceptional customer service and supporting circularity in our business practices. If you have any concerns or questions about your order, please reach out to us. Together, we can make a difference.