Shipping policy

Introduction: At Special Studio, we prioritize exceptional customer service and ensure the swift and secure delivery of our products. We are dedicated to enhancing your shopping experience with us.

Shipping Options and Times: We are pleased to offer expedited shipping for all our customers. Orders placed within New Zealand and Australia typically arrive in less than one week from the date of purchase. For our international customers, we provide efficient delivery with an estimated shipping time of 6-8 days.

Shipping Costs: Enjoy complimentary shipping on all orders to New Zealand and Australia, as a token of our appreciation for your business. International orders are subject to additional charges, which will be calculated at checkout based on the destination and package weight.

Order Processing Times: We strive to process all orders within 3-6 working day from the purchase date. Our team works diligently to ensure your items are dispatched promptly, so you can start enjoying your products sooner.

International Shipping: International customers are welcome at Special Studio! Please note, however, that orders shipped outside of New Zealand and Australia may incur additional charges such as customs duties and taxes, for which the customer is responsible.

Tracking: Peace of mind is important to us. We provide tracking information for all orders via email, allowing you to monitor your shipment every step of the way.

Shipping Restrictions: We comply with all legal restrictions and carrier limitations on shipping. If an item cannot be shipped to your location, we will inform you during the checkout process.

Contact Information: Should you have any questions about shipping, please don't hesitate to contact us. Our dedicated customer service team is here to assist you.